At Bun and Pillow, we want customer to be completely satisfied with their purchase. If you are not satisfied with your purchase, we are here to help.

Returns

We accept returns on most items within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact us at hello@bunandpillow.com with your order number and the reason for your return. We will provide you with instructions on how to return the item.

If your item arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged item, packing materials and box. We will provide you with instructions on how to return the item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Customer will be responsible for paying all shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions / non-returnable items

Please note that certain items cannot be returned, as indicated on their product pages.